the fine print
House Policies
Clear expectations make for a calm experience — for you, and for every client we care for. Here's everything worth knowing before you book.
Deposits
- New clients: $100+ · Current clients: $50+
- Deposits are non-refundable and apply in full to your total at checkout on the day of treatment
Rescheduling & Cancellations
- 72-hour window to reschedule, cancel, or revise your appointment
- No same-day or day-before changes — we run a full house daily
- Outside the window is considered a no-show: 100% of services booked + forfeited deposit
Late Arrivals
- A strict 10-minute grace window applies
- Beyond 10 minutes is considered a no-show, with a $50 late fee
- Arrive 10 minutes early — your future self will thank you
Payments
- We accept credit/debit, Apple Pay, tap, cash, Cherry, Affirm, Klarna & Afterpay
- 3% credit card processing fee + sales tax applies
- 10% payment plan fee on financed treatments
- All payments are non-refundable
Good to Know
- $500 minimum spend on Fridays and Saturdays
- Minimum treatment age is 16 with parental consent — parent must be present
- Banked product must be used within 14 days of opening (toxins: 30 days)
Questions about a policy? We're happy to walk you through it.