the fine print
House Policies
Clear expectations make for a calm experience — for you, and for every client we care for. Here's everything worth knowing before you book.
Booking Your Visit
- Booking any service online means you're agreeing to the policies on this page — nothing here is a surprise we spring on you later, so if anything needs explaining, call or text us before you book and we'll happily walk you through it
- Please add on the services you'd like when you book — it ensures we have enough time allotted to properly spoil you
- Not sure what you need? Start with a consultation and we'll build the plan together
Consultations
- All client consultations are $50
- Your $50 consultation or follow-up deposit applies toward your treatment if it's booked for the same day — please add the treatments you'd like when you book, since we may not have time to treat you otherwise and the deposit won't transfer
- Texas law requires a Good Faith Exam for all new aesthetic injection clients — an additional $50, added at your first visit, then once annually
Deposits
- $50+ to book, for new and current clients alike
- Deposits are non-refundable and apply in full to your total at checkout on the day of treatment
- A $50 deposit fee is automatically added at checkout if a follow up is required by your injector. A follow up is always required for new clients, and for new or ongoing treatments
Friday & Saturday Minimum
- A $500 treatment minimum applies on Fridays and Saturdays — please add on enough treatments to meet it when you book
- Waxing and facials aren't subject to the minimum and don't count toward it, so you can book them any day we're open
- If you ever book under the minimum by accident, we'll always call and/or text you to offer one reschedule with no penalty
- Refunds are not offered for booking under the minimum — including deposits
Rescheduling & Cancellations
- 48-hour window to reschedule, cancel, or revise your appointment
- No same-day or day-before changes — we run a full house daily
- No-shows, and cancellations or reschedules made less than 48 hours before your appointment, carry a late cancellation fee of $100 or your full deposit, whichever is greater. If your deposit is more than $100, we keep your deposit in place of the fee — you'll never be charged both
- Clients who no-show are blocked from booking with us again
- By booking, you agree to these policies and authorize The Wellness House to charge the card on file for any late cancellation or no-show fee. The fee covers time reserved exclusively for you and is not a charge for services
- Booked by mistake? If you cancel within the same hour you booked and aren't able to see us, we'll offer a one-time refund of your deposit — but we won't be able to book you again after that
- If an emergency comes up the day of your visit, please email proof to concierge@wellnesshouseatx.com and call us as soon as possible so we can try to fill your spot. Any assistance is at management's discretion and isn't guaranteed
- Need a refund outside the hour you booked? Please see our refund policy under Payments below — refunds aren't offered
Late Arrivals
- A strict 10-minute grace window applies
- Beyond 10 minutes is considered a no-show, with the same fee as a late cancellation — $100 or your full deposit, whichever is greater
- If we're still able to see you after the grace window, a $50 late fee is added to your visit instead, and your appointment may be shortened so the day stays on time for everyone
- Arrive 15 minutes early to allow for downtown traffic and parking — your future self will thank you
- We're downtown now, so please plan ahead for traffic and parking at peak hours
Payments
- We accept credit/debit, Apple Pay, tap and cash, plus financing through Cherry
- Affirm, Klarna and Afterpay work too, as long as you already have a virtual card set up with them
- If a payment plan doesn't go through at checkout, we'll take another form of payment that day and cancel the incomplete plan on our end, so nothing is left sitting open on your balance
- We don't keep cash on site, so if you're paying that way please bring exact change — and if you need to break a bill, the Pub across the street has an ATM and we're always happy to point you over
- 3% credit card processing fee + sales tax applies
- 10% payment plan fee on financed treatments
- All payments are non-refundable — the only exception is the one-time, same-hour booking refund described above
- All sales are final — we don't offer refunds, reimbursements or exchanges, and that includes the outcome of a treatment. Every face heals and settles at its own pace, and results are never something we can guarantee in advance
- If anything feels off as you settle, please tell us. We'd far rather see you back in the chair and talk it through together than have you sit at home wondering
Good to Know
- $500 minimum spend on Fridays and Saturdays
- Minimum treatment age is 16 with parental consent — parent must be present
- Banked product must be used within 14 days of opening (toxins: 30 days)
how we treat each other
Respect, Both Ways
Everyone who comes through our door is met with dignity, discretion and genuine warmth — whoever you are, whatever you're here for. You'll never be rushed, judged, or sold something you didn't come for. That isn't a policy for us so much as the entire point of the house.
We ask for that same grace in return. Our injectors, esthetician and front-of-house team are people first, and harassment, discrimination, aggression or disrespect — toward them or toward another client — isn't something we're able to overlook.
Should that line ever be crossed, we'll end the appointment at that moment and you won't be able to book with us again. In those circumstances, anything already paid — deposits and treatment fees alike — is not refunded.
We truly hope never to need this paragraph. It lives here so that everyone in the house, on both sides of the chair, feels safe and well cared for.
Questions about a policy? We're happy to walk you through it.